Client does not support authentication protocol requested by server

During "Database Setup", I get "Connection to Database failed...Client does not support authentication protocol requested by server; consider upgrading MySQL client"

PHP4 doesn't support MySQL 4.1.11 without the 16-byte hash algorithm enabled for backwards compatibility.

For more information on changing your MySQL settings, see this article: http://dev.mysql.com/doc/mysql/en/old-client.html

You may have to work with your hosting company to make these configuration changes.

Until the changes are made, you will not be able to install Zen Cart.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How can I find out what version of Zen Cart or PHP or MySQL I'm using?

To find out what version of Zen Cart or PHP or MySQL you are currently using, you can simply go...

Getting a BLANK PAGE? Here's the answer ...

If you're getting a blank page when trying to browse to a certain page on your store, or after...

What's New in the Upcoming v2.0 release?

Database Abstraction Layer and Sql CacheThe abstraction layer has been re-factored to include a...

Image Preparation - How-to

I've seen several posts where people obviously aren't quite sure about the best way to set up...

Some tips to modify stylesheet

1. Download Web Developer extension for FireFox here2. Install & restart FireFox. You should...